1. No, all details are explained in our no-logging data policy.

2. Amagicom AB, Sweden.

3. We limit the number of simultaneous connections to five per account. This is monitored in real time by our VPN servers which report this information to our central service. When a customer connects to one of our servers, the server asks the central service if the account has reached its connection limit. As we do not save this information, we cannot, for example, tell you how many connections your account had five minutes ago.

4. We have no external elements at all on our website. We do use an external email provider; for those who want to email us, we encourage them to use PGP encryption which is the only effective way to keep email somewhat private. The decrypted content is only available to us.

5. There is no such Swedish law that is applicable to us.

6. From time to time, we are contacted by governments asking us to divulge information about our customers. Given that we don’t store activity logs of any kind, we have no information to give out. So far this has never happened.

In addition, we do not believe that it’s possible for Swedish law to order us to actually give out information about our users. Not that we would anyway. We started Mullvad for political reasons and would rather discontinue the service than have it work against its purpose.

7. All traffic is treated equally, therefore we do not block or throttle BitTorrent or other file-sharing protocols.

8. We accept cash, Bitcoin, Bitcoin Cash, bank wire, credit card, PayPal, and Swish. We encourage anonymous payments via cash or one of the cryptocurrencies. We run our own full node in each of the blockchains and do not use third parties for any step in the payment process, from the generation of QR codes to adding time to accounts. Our website explains how we handle payment information.

9. On Windows, macOS, and mobile, we offer OpenVPN with RSA-4096 and AES-256-GCM. On Linux, we also offer WireGuard which uses Curve25519 and ChaCha20-Poly1305. We also offer an experimental post-quantum secure VPN tunnel using WireGuard and NewHope.

10. We offer a kill switch and DNS leak protection, both of which are supported in IPv6 as IPv4. While the kill switch is only available via our client/app, we also provide a SOCKS5 proxy that works as a kill switch and is only accessible through our VPN.

11. Yes, we use our own DNS servers.

12. Our website has an up-to-date server list.

Mullvad website