(877) 453-1304
SPRINT IP 3808F DIALING 877-453-1304 T MOBILE (M) (RECORDING PLAYING) (HOLD FOR A LIVE PERSON QQ) GA I LL GET U RIGHT OVER TO AN EXPERT WHO CAN HELP WE CARE about UR EXPERIENCE SO WE MAY RECORD THIS CALL RINGING 1 ... 2 ... (M) HEY THERE THIS IS KING FROM UR T MOBILE TEAM OF EXPERTS (EXPLAINING RELAY)

Me
Good evening, my name is Jose. I have a difficult time to order the new iPhone XR for my girlfriend GA.

(877) 453-1304
MAY I HAVE THE phone number U RCALLING about Q (RELAYING UR INFORMATION) DO U HAVE UR phone number Q GA

Me
Yes, 213 399 4009 GA.

(877) 453-1304
(SOUNDS ACCENT) AND UR FIRST AND LAST NAME please Q GA

Me
Jose Lopez Jr GA

(877) 453-1304
AND WHAT IS UMM MAAM IS HE CHATTING U OR QQ (RE EXPLAINING RELAY) OK NOT A problem hold ON SO CAN I ASK FOR UMM CAN I ASK FOR THE 6 DIGIT PIN OR PASSWORD JOSE Q GA

Me
09301968 GA

(877) 453-1304
ALRIGHT THANK U SO MUCH FOR VERIFYING THE account SO SIR JOSE WHAT SEEMS TO BE THE problem Q WHAT DO U MEAN UPGRADE Q GA

Me
My girlfriend's iPhone is stolen, so the line was suspended for a while. I guess it's time to order the replacement iPhone. GA

(877) 453-1304
(VOICES IN BACKGROUND) OK THE phone number OF UR GIRLFRIEND IS THE LINE ENDING IN 8514 RIGHT Q GA

Me
347 641 8514 GA

(877) 453-1304
YES GOT IT RIGHT GA AND CAN U please TELL JOSE WHAT IS HIS PREFERRED MAKE AND MODEL OF THIS DEVICE Q WHAT DOES HE WANT Q GA

Me
I would like to order the replacement iPhone XR White 64GB. The problem is I could not order the online, it seems that it won't let me to proceed the order. GA

(877) 453-1304
OK THAT IS SOMETHING THAT I NEED TO DO ON MY END SO LET ME PROCESS THE ORDER FOR U OK GA

Me
so it means you will charge me the extra for customer fee part GA.

(877) 453-1304
HOW about THIS ONE SIR JOSE I WILL BE RESTORING UR LINE AND CAN U please TRY TO PROCESS AN ORDER AGAIN ONE MORE TIME Q because MAYBE THAT IS THE REASON WHY U CAN NOT PROCESS THE ORDER (RELAYING UR INFORMATION)

Me
Sure, go ahead. Are you able to restore the line for me? GA

(877) 453-1304
YEAH because THE LINE WAS ACTUALLY SUSPENDED SO WE CAN GO AHEAD AND RESTORE THE LINE AND PROCESS THE ORDER through THE T MOBILE APP because ONCE U PROCESS THE ORDER through US THERE S A 20 DOLLARS UPGRADE SUPPORT CHARGE SO LET ME GO AHEAD AND SEND U A DOCUMENT ON THE STEPS ON HOW TO UPGRADE OK Q GA

Me
Ok, thank you again GA.

(877) 453-1304
SURE THING ALRIGHT RIGHT NOW I have ALREADY RESTORES THE LINE SO IS THERE ANYWAY U CAN PROCESS THE ORDER SIR JOSE Q GA

Me
Ok, thank you again King SK.

(877) 453-1304
OH OK CAN I AK ASK FOR THE phone number THAT HE USE SO THAT I CAN SEND THE DOCUMENT Q GA

Me
2133994009 GA

(877) 453-1304
OK 213 399 4009 YEA I WILL ALSO SEND THE DOCUMENT FOR HIM TO UPGRADE I HAVE ALSO SENT the STEPS AND INSTRUCTIONS FOR HIM AS WELL OK GA

Me
Yeah, I just got the document from you, thanks. SK

(877) 453-1304
OK THANK U SO MUCH GA SK

Me
Take care SK

(877) 453-1304
BYE BYE SK CAN I HANG UP NOW Q GA

Me
Wait a min. GA

(877) 453-1304
WHAT SEEMS TO BE THE problem Q GA

Me
I am still unable to proceed the part during the protection extra, I tried to add it, but it's nothing happen GA.

(877) 453-1304
SO LET ME GO AHEAD AND PROCESS THE ORDER FOR U AND NOT A problem I LL BE WAIVING THE 20 DOLLARS UPGRADE SUPPORT CHARGE ON UR account OK Q GA

Me
No problem, go ahead to process the order. I would like to add the protection, which is $15 monthly GA.

(877) 453-1304
SURE THING SO THE phone number THAT WE RE UPGRADING IS THE phone number 8514 RIGHT Q GA

Me
It's correct. GA

(877) 453-1304
OK SO FOR UST XXX US TO PROCESS THIS ONE I WILL BE SENDING U A 1 TIME PIN WHERE CAN I SEND U THE 1 TIME PIN Q GA

Me
yes, u can send me on my iPhone end w/ 4009 GA

(877) 453-1304
OK SO I WILL BE SENDING A 1 TIME PIN RIGHT NOW JUST LET ME KNOW IF U have RECEIVED IT OK Q THANK U GA

Me
158544 GA

(877) 453-1304
THANK U hold ON (TYPING NOISE) OK WHAT IS UR PREFERRED phone Q GA

Me
What do you mean? GA

(877) 453-1304
UHH WHAT phone DO U WANT Q GA

Me
iPhone XR (White) 64 GB GA

(877) 453-1304
OK hold ON LET ME CHECK FIRST I PHONE XR THE WHITE ONE AND THE 64 GB LET ME SELECT THIS ONE FOR U SO DO U WANT THIS ONE TO FINANCE UNDER EQUIPMENT INSTALLMENT PROGRAM WHERE U would PAY

Me
No, I would like to pay it for an one-time. GA

(877) 453-1304
THERE IS NO ACTUAL DOWN payment (RELAYING UR INFORMATION) OH ONE TIME WHICH IS 749 99 GA

Me
It is not a problem G *GA

(877) 453-1304
OK SURE THING CAN I just PROPERLY PUT THE phone ON hold FOR A MIN OR TWO Q GA

Me
Sure. GA

(877) 453-1304
THANK U (MUSIC PLAYING) (HOLDING . . . ,. . . ,. . . , STILL HOLDING) (HOLDING . . . ,. ,HELLO YES I M ALMOST DONE MAAM SO U WANT TO ADD THE INSURANCE PROTECTION UNDER THE phone number 8514 WHICH IS THE 15 DOLLARS PER MONTH RIGHT Q GA

Me
It's correct, go ahead. GA

(877) 453-1304
OK DO U WANT TO PUT SOME ACCESSORIES Q MAYBE COVERS ON UR phone Q IT WILL ACTUALLY HELP U DO U WANT TO PUT AN CLEAR I PHONE CASE APPLE 10 R THIS WILL ACTUALLY BE A GREAT WAY FOR UR phone TO BE PROTECTED GA

Me
No thanks, I will take care of it. GA

(877) 453-1304
OK SURE THING LET ME CHECK THAT OUT OK WHERE DO U WANT THIS ONE TO BE SHIPPED Q IS IT ON UR BILLING ADDRESS Q CAN U please PROVIDE ME UR BILLING ADDRESS OR UR PREFERRED SHIPPING ADDRESS Q GA

Me
Billing address and preferred shipping address are different so. For the billing address is 1716 Orchard Ave LA CA 90006 And the shipping address is 12-11 31st Avenue, Apt #4 Long Island City, New York, 11106 GA

(877) 453-1304
ALRIGHT THAT LL BE 12 DASH 11 31ST AVE APT 5 LONG ISLAND CITY Q GA

Me
It's incorrect, the APT is 4, not 5. GA

(877) 453-1304
SO THAT WILL BE 12 DASH 11 31ST AVE APT 4 LONG ISLAND CITY AND AFTER THAT ONE Q GA

Me
You got it right, the zip code is 11106 GA

(877) 453-1304
(TYPING NOISE) ALRIGHT LET ME REPEAT IT THAT S GOING TO BE 12 DASH 11 31ST AVE APT 4 LONG ISLAND CITY NY WITH A ZIP CODE 11106 Q GA

Me
Yes, it's correct. GA

(877) 453-1304
OH IT SHOWS HERE MAAM THAT THE ZIP CODE IS INCORRECT GA IS IT LONG ISLAND CITY L O N G I S L A N D Q QQ GA HELLO QQ GA

Me
It's Long Island City, NY 11106 GA

(877) 453-1304
LET ME GO AHEAD AND LOOK hold ON OK SO THE SHIPPING ADDRESS IS 12 DASH 11 31ST AVE APT 4 LONG ISLAND NY 11106 Q GA

Me
It's Long Island City, not Long Island. GA

(877) 453-1304
OK WHICH DO U PREFER FOR UR SHIPPING METHOD Q IS IT GROUND UP TO 7 business DAYS WHICH IS 6 99 OR UP TO 3 business DAYS WHICH IS 14 99 OR UP TO 2 business DAYS WHICH IS 24 99 QQ GA

Me
ground business days GA

(877) 453-1304
OK LET ME PROCESS THIS YEAH CAN U please PROVIDE ME UR EMAIL ORDER FOR UR ORDER DOCUMENTS SO THAT U CAN SIGN THE E SIGNATURE FOR THIS ONE Q GA

Me
Jose.F.Lopez@outlook.com GA

(877) 453-1304
THAT WILL BE JOSE DOT F DOT LOPEZ AT OUTLOOK DOT COM Q GA

Me
Yes GA

(877) 453-1304
OK SO FOR THE ORDER STATUS NOTIFICATION U WILL BE NOTIFIED through SMS 4009 GA

Me
No problem GA

(877) 453-1304
OK SO WE WILL NOW BE UMM CAN U please PROVIDE ME UR FULL NAME FOR THE payment METHOD FOR UR GA IS IT UNDER UR NAME Q GA

Me
No, it's under my mother's name for credit card bill. GA It's Raquel Lopez GA

(877) 453-1304
CARD number please Q GA

Me
4266841606627998 GA

(877) 453-1304
ALRIGHT THAT would BE 4266 8416 066 279 98 IS THIS A VISA CARD Q GA

Me
Correct GA

(877) 453-1304
UMM CAN U please PROVIDE ME THE LAST SECURITY DIGIT OF THE BACK OF UR CARD Q GA AND THE EXPIRATION MONTH AND YEAR AS WELL Q GA

Me
308. and I forget to mention that will it comes with SIM card too? EXP DATE - 10 / 2023 GA

(877) 453-1304
THAT IS 10 hold ON I M SORRY WHAT WS THE EXPIRATION MONTH AGAIN Q 10 2023 RIGHT Q GA

Me
Yes, it's correct GA

(877) 453-1304
OK SO RIGHT NOW hold ON THIS IS THE important PART U AUTHORIZE T MOBILE TO CHARGE UR CREDIT CARD IN THE amount OF 845 DOLLARS AND 94 CENTS DO U ACCEPT THESE TERMS AND AGREE TO MAKE THIS payment Q GA

Me
Yes, I agreed GA.

(877) 453-1304
OK AND CAN U please PROVIDE ME THE BILLING ADDRESS FOR UR payment METHOD Q GA

Me
1716 Orchard Ave LA CA 90006 GA

(877) 453-1304
OH NEVER MIND IT S OK ALRIGHT UMM MAAM CAN I READ NOW THE FINAL INSTRUCTIONS Q GA

Me
Go ahead GA

(877) 453-1304
UR NEW APPLE IPHONE 10 ARE WHITE 64 GB WILL BE SHIPPED TO 12 11 31ST AVE APT 4 LONG ISLAND CITY NY WITH A ZIP CODE 11106 AND THE COST OF UR I PHONE IS 845 DOLLARS AND 94 CENTS that INCLUDES ALREADY THE TAXES AND FEE S AND THE SHIPPING FEE S OK U CAN RETURN UR EXCHANGE UR UPGRADE DEVICE BY CVONTACTING customer CARE BUT ALL RETURNS AND EXCHANGES MUST BE DONE WITHIN 30 CALENDAR DAYS DO U ACCEPT XXX XXX I M SORRY THE RETURNS AND EXCHANGES MUST BE DONE AND POST PARKED WITHIN 20 CALENDAR DAYS FROM DATE OF DELIVERY DO U ACCEPT AND AGREE TO THESE Q GA

Me
Yes, I accepted with these terms. GA

(877) 453-1304
OK LET ME PLACE THE ORDER FOR U ALRIGHT MAAM CONGRATULATIONS WE HAVE SUCCESSFULLY PROCESSED THE ORDER GA SO THE ORDER number R U READY Q GA

Me
Great, so the SIM card will come with it too correct? GA

(877) 453-1304
OH UMM THE SIM CARD should BE PURCHASED AT THE STORE SIR JOSE OR THAT S IT GA IT S ACTUALLY A SEPARTE ORDER SIR BUT NOT A problem GA

Me
Ok, can you order the SIM card for me as well? GA

(877) 453-1304
WE CAN BUT CAN U please PROVIDE I WILL GIVE U THE ORDER number FIRST OK Q GA

Me
what do u need the info from me? GA

(877) 453-1304
OK I WILL GIVE U THE ORDER number THAT WILL BE S064760864 GA

Me
Yes, I got the email as well GA.

(877) 453-1304
GOOD JOB GA

Me
Can you process the different order for SIM card? GA

(877) 453-1304
SURE SURE GA hold ON OK LET ME PROCESS THE ORDER FOR U OK Q GA

Me
Thank you GA.

(877) 453-1304
(HOLDING of FOR REP) (HOLDING . . . ,. . . ,. . . , STILL HOLDING) (HOLDING . . . ,. . . ,. . . , STILL HOLDING) (HOLDING . . hold ON OK Q (MUTED MIC HOLDING FOR REP) (HOLDING . . . ,. . . YEAH THAT WILL BE 25 DOLLARS FOR THE SIM CARD ALRIGHT Q GA

Me
Okay, it is not a problem. I thought the iPhone box always comes with the SIM card in the store, but why does it not comes with the order though? GA

(877) 453-1304
OH IT S ACTUALLY A DIFFERENT ORDER FOR THE SIM CARD AND THE phone GA OH I FORGOT I M SO SORRY about THAT ONE MAAM THE NEW phone COMES WITH A NEW SIM CARD THERE S NO NEED FOR US TO PROCESS THE ORDER OK Q GA

Me
Ok, thank you then. Please cancel the order for the SIM CARD PART. GA

(877) 453-1304
SURE GA IS THERE ANYTHINGE ELSE THAT I CAN ASSIST U WITH Q GA

Me
That's all for today, thank you again SK.

(877) 453-1304
U HAVE A GREAT DAY BYE BYE GA SK

Me
You too, take care SKSK

(877) 453-1304
(PERSON HUNG UP) SR 3808F GA OR SK

Me
(thank you interp) SKSK

(877) 453-1304
(WELCOME SMILE) SK YOUR CALL HAS BEEN DISCONNECTED AT Wed May 22 2019 23:08:37 GMT-0400 (Eastern Daylight Time). THANK YOU FOR USING SPRINT IP RELAY. TOTAL CONVERSATION TIME: 00:56:54